Brand New TVS-x82T!

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rafale
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Re: Brand New TVS-x82T!

Post by rafale » Sun Aug 23, 2020 6:57 am

Honestly don’t think there is anything about these CPUs which could cause this. I think you may have something else going on. Either the CPU was not mounted properly or something was not connected right etc...
Server: TVS-872XT i9 9900 ES, 64GB DDR4 2666MHz, intel X550-T2, Zotac RTX2070 mini (with pico PSU), 2x Phison E12 1TB M.2, 4x Micron 5210 7.68TB, 4x WD Purple 4TB
Backup NAS: TS-473 20GB DDR4 2400MHz, Mellanox ConnectX3, 2x Samsung PM871b 256GB M.2, 4x WD Red 8TB
Former units: TVS-1282, TS-871, TS-469

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peelos
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Re: Brand New TVS-x82T!

Post by peelos » Sun Aug 23, 2020 2:48 pm

michalspl2000 wrote:Hi again ;)

my friend have same server what I (TVS-1282) he wanted buy CPU ... he did but not new on but used one...
111111.JPG
Unfortunately Qnap didn't start (on normal PC is working fine)

I used new one BX80662I76700K and it work ok.

My question is: All i7-6700 should work or must have any particular SN/Part no ?
Which processor was in the 1282 previously? Presume also a 6th Gen..?
NAS: TVS-1282-i7K-40G / 4 x 500GB SSD 2.5" / 2 x 500GB M.2 SSD / 8 x 12TB WD Whites 3.5" / Corsair H5-SF Watercooling / 3 x 80mm PWM Noctua fans / Corsair 600W PSU / Asus Turbo GTX 1060 6GB GPU
Software: Plex Media Server / QTransmission / Sonarr / Radarr / Jackett / QMono / Tautulli / OpenHAB / Resilio Sync / QPython / QJDK 8 / NetData / Qapache / SortMyQPKGs
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michalspl2000
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Re: Brand New TVS-x82T!

Post by michalspl2000 » Sun Aug 23, 2020 4:36 pm

Which processor was in the 1282 previously? Presume also a 6th Gen..?
No, right now he has "CPU Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (2 cores, 4 threads)"

L3rd
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Re: Brand New TVS-x82T!

Post by L3rd » Sun Aug 23, 2020 6:32 pm

You need to mount a 7th gen cpu


Inviato dal mio iPhone utilizzando Tapatalk
NAS:
QNAP TVS-682 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FW: 4.4.1.1146 build 20191206
QNAP TS-509 Pro upgraded to Xeon L5408(SLBBT)/4GB . . . . . .FW: 4.2.6 Build 20200109 (TS-809 Pro)
QNAP TS-109 Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FW: 3.3.3 build 1003
QNAP QG-103N QGenie . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FW: 3.2.3 (2018/08/10)

michalspl2000
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Re: Brand New TVS-x82T!

Post by michalspl2000 » Sun Aug 23, 2020 11:23 pm

You need to mount a 7th gen cpu
I thought same but all post was wrote that 7700 don't work on tvs-1282 ... so he tried 6700 and didn't work.

L3rd
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Re: Brand New TVS-x82T!

Post by L3rd » Mon Aug 24, 2020 1:40 am

You need to keep the same generation of your old cpu. If you have a 6th gen you need to use a 6th gen cpu, if you have a 7th gen you need to use a 7th gen cpu. A mix is possible only in theory by reflashing the bios, however no one tested and if it fails you can get a dead QNAP.


Inviato dal mio iPhone utilizzando Tapatalk
NAS:
QNAP TVS-682 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FW: 4.4.1.1146 build 20191206
QNAP TS-509 Pro upgraded to Xeon L5408(SLBBT)/4GB . . . . . .FW: 4.2.6 Build 20200109 (TS-809 Pro)
QNAP TS-109 Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FW: 3.3.3 build 1003
QNAP QG-103N QGenie . . . . . . . . . . . . . . . . . . . . . . . . . . . . .FW: 3.2.3 (2018/08/10)

stefanrho
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Re: Brand New TVS-x82T!

Post by stefanrho » Thu Sep 10, 2020 8:29 pm

Hi @ll,

i plan a new setup

QNAP NAS TVS-1282T3-i5-16G (12 Bay)
Intel Core i7-7700K 4,20GHz Boxed CPU
4x 16GB DDR4-2133 CL15-15-15 DIMM 288-PIN

i found a howto with a

Corsair CW-9060023-WW Hydro Series H5 SF Low Profile Liquid CPU Cooler

but i can't found them. Anyone a idea of replacement of this CPU Cooler in the Setup?
Also someone a hnt about replacement of mainpower in this setup?


THX
Stefan

310Flyer
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Re: Brand New TVS-x82T!

Post by 310Flyer » Thu Sep 17, 2020 10:02 am

A few days ago, my TVS-882T was tipped off its shelf and fell to the floor (don't ask). It landed on the bottom corner by Disk1. All 6 @ 3.5" drive trays had their lever mechanisms shatter and the drives ejected. The connector on the disk backplane for Drive1 actually ripped off the backplane and stayed with the drive. Lastly, one of the 80mm fans separated from the fan chassis.

I see the online store sells the disk trays and there are lots of options for the fan. But I don't see parts for the backplane. So I open a ticket with QNAP support to get a new backplane. They come back and say it will be $1600 to repair! Holy **. Today I decided to just make sure none of the former PINs for Disk1 connector were touching, and shift my disks from slots 1-5 over to 2-6. It came up like a champ with the disks shoved in but not locked.

So.....

1) I thought this came with a 5 year warranty, but my invoice says nothing. QNAP claims it's only 2yr
2) I'm 100% disappointed that QNAP wants to charge me 75% what I paid for the device for a repair of a sub board.
3) Does anyone else have a dead 882t that is parting out?

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OneCD
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Re: Brand New TVS-x82T!

Post by OneCD » Thu Sep 17, 2020 10:30 am

310Flyer wrote:
Thu Sep 17, 2020 10:02 am
A few days ago, my TVS-882T was tipped off its shelf and fell to the floor (don't ask). It landed on the bottom corner by Disk1. All 6 @ 3.5" drive trays had their lever mechanisms shatter and the drives ejected. The connector on the disk backplane for Drive1 actually ripped off the backplane and stayed with the drive. Lastly, one of the 80mm fans separated from the fan chassis.
Ouch! :shock:
310Flyer wrote:
Thu Sep 17, 2020 10:02 am
1) I thought this came with a 5 year warranty, but my invoice says nothing. QNAP claims it's only 2yr
Warranty never covers damage caused by the user. From the moment it hit the floor, QNAP were able to refuse all warranty claims on that device. :(

ImageImageImageImageImageImageImageImageImageImageImageImageImageImageImageImageImage

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rgarjr
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Re: Brand New TVS-x82T!

Post by rgarjr » Thu Sep 17, 2020 10:59 am

Yeah its only 2 years, they came with 5 year recently for some models, not sure.. you probably have to pay for 5 year warranty. Anyhow, yeah they don't cover if you drop the NAS if its under warranty. Unfortunately, they don't really help you out with parts like, backplanes, motherboards after warranty or if they do, its expensive. Synology is the same, they flat out tell you they don't sell those parts.

TS-1677x-R7-2700 | 64GB HyperX | 4 x 860 EVO 500GB [RAID5] | Corsair SF600 | All Noctua fans | NH-L12 CPU cooler | 8 x WD 10TB | QM2-4P-384 card (4 x 1TB ADATA XPG SX8200 Pro M.2 [RAID5]) | Emulex Oce11102-NX
TS-677-R7-2700 | 64GB HyperX | 2 x 860 EVO M.2 250GB [iSCSI] | QM2-4P-384 card (4 x 500GB ADATA XPG SX8200 Pro M.2 [RAID5]) | All Noctua fans | NH-L12 CPU cooler | QXG-10G1T
TVS-682-i7-6700K | 64GB HyperX | 1 x 860 EVO 1TB | Corsair SF450 | All Noctua fans | NH-L12 CPU cooler | Emulex Oce11102-NX
TVS-682-i7-7700 | 64GB HyperX | 1 x 860 EVO 1TB | Corsair SF450 | All Noctua fans | NH-L12 CPU cooler | Emulex Oce11102-NX
TVS-682-i7-7700 | 64GB HyperX | 1 x 860 EVO 1TB | Corsair SF450 | All Noctua fans | NH-L12 CPU cooler | Emulex Oce11102-NX

310Flyer
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Re: Brand New TVS-x82T!

Post by 310Flyer » Thu Sep 17, 2020 11:15 am

rgarjr wrote:
Thu Sep 17, 2020 10:59 am
Yeah its only 2 years, they came with 5 year recently for some models, not sure.. you probably have to pay for 5 year warranty. Anyhow, yeah they don't cover if you drop the NAS if its under warranty. Unfortunately, they don't really help you out with parts like, backplanes, motherboards after warranty or if they do, its expensive. Synology is the same, they tell you they don't have the parts.
I am completely cool with paying for my mistakes (shelf failure). But looking at the backplane, this thing is cheap. I'd be happy to pay $300+ to get this solid device back to full strength. I'm ** at me for the damage, but I'm ** at a vendor I had confidence in for making it impossible to do business with in the future. I can't recommend QNAP to my customers if this is the support down the road. Their own web site shows the 882T is supported hardware through December 2024, so there can't be a parts shortage.

Next time this fails, I'll buy a new NAS from Amazon just to pull the data off my disks. Then return the NAS to Amazon with a 1 star review. Consumer Democracy.

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jaysona
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Re: Brand New TVS-x82T!

Post by jaysona » Thu Sep 17, 2020 12:05 pm

310Flyer wrote:
Thu Sep 17, 2020 11:15 am
I am completely cool with paying for my mistakes (shelf failure). But looking at the backplane, this thing is cheap. I'd be happy to pay $300+ to get this solid device back to full strength. I'm ** at me for the damage, but I'm ** at a vendor I had confidence in for making it impossible to do business with in the future. I can't recommend QNAP to my customers if this is the support down the road. Their own web site shows the 882T is supported hardware through December 2024, so there can't be a parts shortage.

Next time this fails, I'll buy a new NAS from Amazon just to pull the data off my disks. Then return the NAS to Amazon with a 1 star review. Consumer Democracy.
Typical attitude for a Chinese technology company. I experienced this type of short sighted business attitude when I used for to work for a fabless semiconductor company in a past life.

Plus Chinese companies do not have the same environmental view as we do in Western countries. Have you tried the various iterations of eBay and alibaba?
H/W: TS-219 Pro / TS-269 Pro / TS-253 Pro (8Gig) / TS-509 Pro x2 / TS-569 Pro
H/W: TS-670 Pro (i7-3770S 16Gig) x2 / TS-853 Pro (8Gig) / TVS-871 Pro (i7-4790S 16Gig)
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Router4: Asus RT-AC66U - FreshTomato v2020.7
Misc: Popcorn Hour A-110/WN-100, Pinnacle Show Center 250HD, Roku SoundBridge Radio (all retired)

310Flyer
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Re: Brand New TVS-x82T!

Post by 310Flyer » Tue Sep 22, 2020 11:56 pm

Wow. QNAP got back to me that they want USD $1,670 for me to send the 882T in for repair. They won't just send me a back plane. This pretty much gaurantees I'll never buy QNAP again if this is the support one can expect post-purchase.

I was able to bend all the pins for Drive1 connector so none are touching, and moved my drives to bays 2 and above. I also replaced the fan with one on Amazon. I don't care that the drive trays don't lock since it was flimsey plastic anyway. So my environment is back up and running. Some day if I need drive bay 1, I plan to have a new SATA connector soldered to the board.

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jaysona
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Re: Brand New TVS-x82T!

Post by jaysona » Wed Sep 23, 2020 3:22 am

310Flyer wrote:
Tue Sep 22, 2020 11:56 pm
Wow. QNAP got back to me that they want USD $1,670 for me to send the 882T in for repair. They won't just send me a back plane. This pretty much gaurantees I'll never buy QNAP again if this is the support one can expect post-purchase.
....
I wish I could say I am surprised at the response of QNAP, but I am not surprised. -_-

I think QNAP hit their peak stride in terms of build quality with the x70, x71 & x53 series. I have not purchased a new QNAP since 2014 because build quality started to decline and now appears to have fallen of a cliff with all the cheap plastic being used everywhere. QNAP's are pricey, and in my not so humble opinion, way overpriced for what they are.

I have been sticking to purchasing used units from the various ebay sites.

If it is just the backplane that is damaged, you may be able to pick on up on ebay in the near future as some units start to get sold for parts.
H/W: TS-219 Pro / TS-269 Pro / TS-253 Pro (8Gig) / TS-509 Pro x2 / TS-569 Pro
H/W: TS-670 Pro (i7-3770S 16Gig) x2 / TS-853 Pro (8Gig) / TVS-871 Pro (i7-4790S 16Gig)
O/S: Slackware 14.2 / MS Windows 7-64 (x5)
Router1: Asus RT-AC86U - Asuswrt-Merlin - 384.19
Router2: Asus RT-AC68U - DD-WRT v3.0-r39960M kongac
Router3: Linksys WRT1900AC - DD-WRT v3.0-r43028 std
Router4: Asus RT-AC66U - FreshTomato v2020.7
Misc: Popcorn Hour A-110/WN-100, Pinnacle Show Center 250HD, Roku SoundBridge Radio (all retired)

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rafale
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Re: Brand New TVS-x82T!

Post by rafale » Wed Sep 23, 2020 8:06 am

QNAP isn't chinese... It's based out of the Taipei area in Taiwan.
And yeah they are overpriced if you just look at the hardware. I used to build my own NAS with open source software and while they were very capable, they also became gradually a a time pit to maintain which is what lead me to QNAP.
The software/firmware though not always perfect, does what it is supposed to and requires a lot less expertise. At the end my time was more precious than the time I spent tinkering/optimizing/fixing things.
The price may prevent them from opening up to a broader market but relative to their direct competitors (Synology), I think that they are still a lot better. The lack of getting a larger market prevents an economy of scale. Spare parts and repairs are often outrageously priced...
Server: TVS-872XT i9 9900 ES, 64GB DDR4 2666MHz, intel X550-T2, Zotac RTX2070 mini (with pico PSU), 2x Phison E12 1TB M.2, 4x Micron 5210 7.68TB, 4x WD Purple 4TB
Backup NAS: TS-473 20GB DDR4 2400MHz, Mellanox ConnectX3, 2x Samsung PM871b 256GB M.2, 4x WD Red 8TB
Former units: TVS-1282, TS-871, TS-469

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