HBS 3 - Backup jobs to AWS consistently failing

Backup, Restore, Netbak Replicator, Cloud Storage Services
Post Reply
bass2k8
New here
Posts: 3
Joined: Sun Jun 14, 2020 8:56 pm

HBS 3 - Backup jobs to AWS consistently failing

Post by bass2k8 » Thu Oct 22, 2020 3:24 pm

QNAP TS-251B system:
- Storage: x2 4TB in RAID 1
- Firmware: 4.5.1.1461 Build 20201020
- BIOS: Q015AR01
- Memory: 4GB
- CPU: Intel(R) Celeron(R) CPU J3355 @ 2.00GHz (2 cores)

I am unable to backup to Amazon S3 anymore. I have tried recreating all of my backup jobs individually in an attempt to get it working, but this didn't fix it.

I have attached screenshots on the HBS 3 interface, alongwith the Amazon S3 configuration and error messages from the backup jobs. You can find below snippets from the logs that I obtained from HB3 3 -> 3 dots -> Debug report.

system/Pictures_Backup/log/backupengine.log:
[2020-10-18 01:10:47,344][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Finished {1} job "{2}" with errors. {3} duplicated
[2020-10-18 01:10:47,347][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to delete file/folder from "{3}". {4} duplicated
[2020-10-18 01:10:47,348][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to download file/folder from "{3}". {4} duplicated
[2020-10-18 01:10:47,348][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage Failed to connect to cloud storage service after multiple attempts. Check network settings. duplicated
[2020-10-18 01:10:47,349][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Resumed {1} job: "{2}". duplicated
[2020-10-18 01:10:47,381][MainThread][qnap.cloudconnector3.common.sysutils][sysutils.py:change_process_priority:17] : Change nice to 19, ionice to pionice(ioclass=<IOPriority.IOPRIO_CLASS_IDLE: 3>, value=0) for process 11148
[2020-10-18 01:10:47,486][MainThread][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:run:150] : Backup job 333444b6-f688-11ea-8c84-245ebe317fce started, pid=11148
[2020-10-18 01:10:47,504][MainThread][internal_api][backupdaemon.py:run:155] : [Hybrid Backup Sync] Started Backup job: "Pictures_Backup".
[2020-10-18 01:10:49,588][ Thread-2][E][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:create_engine:175] : Create engine failed
Traceback (most recent call last):
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/backupdaemon.py", line 173, in create_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 136, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 297, in _create_basic_backup_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 1196, in _create_remote_ucc
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 784, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 331, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/factory.py", line 59, in create_client
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/s3.py", line 2344, in __init__
TypeError: '<=' not supported between instances of 'int' and 'NoneType'
[2020-10-18 01:10:49,761][ Thread-2][E][internal_api][backupdaemon.py:write_job_failed_event_log:101] : [Hybrid Backup Sync] Failed to complete Backup job: "Pictures_Backup". Download diagnostic report and contact QNAP support. Error: TypeError
[2020-10-19 01:07:37,469][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Finished {1} job "{2}" with errors. {3} duplicated
[2020-10-19 01:07:37,560][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to delete file/folder from "{3}". {4} duplicated
[2020-10-19 01:07:37,560][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to download file/folder from "{3}". {4} duplicated
[2020-10-19 01:07:37,561][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage Failed to connect to cloud storage service after multiple attempts. Check network settings. duplicated
[2020-10-19 01:07:37,561][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Resumed {1} job: "{2}". duplicated
[2020-10-19 01:07:37,587][MainThread][qnap.cloudconnector3.common.sysutils][sysutils.py:change_process_priority:17] : Change nice to 19, ionice to pionice(ioclass=<IOPriority.IOPRIO_CLASS_IDLE: 3>, value=0) for process 14785
[2020-10-19 01:07:37,688][MainThread][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:run:150] : Backup job 333444b6-f688-11ea-8c84-245ebe317fce started, pid=14785
[2020-10-19 01:07:37,709][MainThread][internal_api][backupdaemon.py:run:155] : [Hybrid Backup Sync] Started Backup job: "Pictures_Backup".
[2020-10-19 01:07:39,308][ Thread-2][E][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:create_engine:175] : Create engine failed
Traceback (most recent call last):
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/backupdaemon.py", line 173, in create_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 136, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 297, in _create_basic_backup_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 1196, in _create_remote_ucc
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 784, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 331, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/factory.py", line 59, in create_client
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/s3.py", line 2344, in __init__
TypeError: '<=' not supported between instances of 'int' and 'NoneType'
[2020-10-19 01:07:39,321][ Thread-2][E][internal_api][backupdaemon.py:write_job_failed_event_log:101] : [Hybrid Backup Sync] Failed to complete Backup job: "Pictures_Backup". Download diagnostic report and contact QNAP support. Error: TypeError
[2020-10-20 01:11:37,304][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Finished {1} job "{2}" with errors. {3} duplicated
[2020-10-20 01:11:37,317][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to delete file/folder from "{3}". {4} duplicated
[2020-10-20 01:11:37,318][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to download file/folder from "{3}". {4} duplicated
[2020-10-20 01:11:37,318][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage Failed to connect to cloud storage service after multiple attempts. Check network settings. duplicated
[2020-10-20 01:11:37,319][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Resumed {1} job: "{2}". duplicated
[2020-10-20 01:11:37,341][MainThread][qnap.cloudconnector3.common.sysutils][sysutils.py:change_process_priority:17] : Change nice to 19, ionice to pionice(ioclass=<IOPriority.IOPRIO_CLASS_IDLE: 3>, value=0) for process 22510
[2020-10-20 01:11:37,449][MainThread][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:run:150] : Backup job 333444b6-f688-11ea-8c84-245ebe317fce started, pid=22510
[2020-10-20 01:11:37,499][MainThread][internal_api][backupdaemon.py:run:155] : [Hybrid Backup Sync] Started Backup job: "Pictures_Backup".
[2020-10-20 01:11:38,859][ Thread-2][E][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:create_engine:175] : Create engine failed
Traceback (most recent call last):
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/backupdaemon.py", line 173, in create_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 136, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 297, in _create_basic_backup_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 1196, in _create_remote_ucc
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 784, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 331, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/factory.py", line 59, in create_client
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/s3.py", line 2344, in __init__
TypeError: '<=' not supported between instances of 'int' and 'NoneType'
[2020-10-20 01:11:38,930][ Thread-2][E][internal_api][backupdaemon.py:write_job_failed_event_log:101] : [Hybrid Backup Sync] Failed to complete Backup job: "Pictures_Backup". Download diagnostic report and contact QNAP support. Error: TypeError
[2020-10-21 01:10:47,441][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Finished {1} job "{2}" with errors. {3} duplicated
[2020-10-21 01:10:47,450][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to delete file/folder from "{3}". {4} duplicated
[2020-10-21 01:10:47,450][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to download file/folder from "{3}". {4} duplicated
[2020-10-21 01:10:47,451][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage Failed to connect to cloud storage service after multiple attempts. Check network settings. duplicated
[2020-10-21 01:10:47,451][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Resumed {1} job: "{2}". duplicated
[2020-10-21 01:10:47,472][MainThread][qnap.cloudconnector3.common.sysutils][sysutils.py:change_process_priority:17] : Change nice to 19, ionice to pionice(ioclass=<IOPriority.IOPRIO_CLASS_IDLE: 3>, value=0) for process 28020
[2020-10-21 01:10:47,607][MainThread][I][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:run:150] : Backup job 333444b6-f688-11ea-8c84-245ebe317fce started, pid=28020
[2020-10-21 01:10:47,607][MainThread][I][internal_api][backupdaemon.py:run:155] : [Hybrid Backup Sync] Started Backup job: "Pictures_Backup".
[2020-10-21 01:10:48,982][ Thread-2][E][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:create_engine:175] : Create engine failed
Traceback (most recent call last):
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/backupdaemon.py", line 173, in create_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 136, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 297, in _create_basic_backup_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 1196, in _create_remote_ucc
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 784, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 331, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/factory.py", line 59, in create_client
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/s3.py", line 2344, in __init__
TypeError: '<=' not supported between instances of 'int' and 'NoneType'
[2020-10-21 01:10:49,110][ Thread-2][E][internal_api][backupdaemon.py:write_job_failed_event_log:101] : [Hybrid Backup Sync] Failed to complete Backup job: "Pictures_Backup". Download diagnostic report and contact QNAP support. Error: TypeError
[2020-10-22 01:09:54,085][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Finished {1} job "{2}" with errors. {3} duplicated
[2020-10-22 01:09:54,093][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to delete file/folder from "{3}". {4} duplicated
[2020-10-22 01:09:54,094][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] {1} job "{2}": Failed to download file/folder from "{3}". {4} duplicated
[2020-10-22 01:09:54,095][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage Failed to connect to cloud storage service after multiple attempts. Check network settings. duplicated
[2020-10-22 01:09:54,095][MainThread][W][qnap.cloudconnector3.common.log][log.py:get_nc_table:341] : nc messsage [{0}] Resumed {1} job: "{2}". duplicated
[2020-10-22 01:09:54,116][MainThread][I][qnap.cloudconnector3.common.sysutils][sysutils.py:change_process_priority:17] : Change nice to 19, ionice to pionice(ioclass=<IOPriority.IOPRIO_CLASS_IDLE: 3>, value=0) for process 15876
[2020-10-22 01:09:54,197][MainThread][I][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:run:150] : Backup job 333444b6-f688-11ea-8c84-245ebe317fce started, pid=15876
[2020-10-22 01:09:54,247][MainThread][I][internal_api][backupdaemon.py:run:155] : [Hybrid Backup Sync] Started Backup job: "Pictures_Backup".
[2020-10-22 01:09:56,310][ Thread-2][E][qnap.cloudconnector3.backup.backupdaemon][backupdaemon.py:create_engine:175] : Create engine failed
Traceback (most recent call last):
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/backupdaemon.py", line 173, in create_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 136, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 297, in _create_basic_backup_engine
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/backup/factory.py", line 1196, in _create_remote_ucc
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 784, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/common/factory.py", line 331, in create
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/factory.py", line 59, in create_client
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/s3.py", line 2344, in __init__
TypeError: '<=' not supported between instances of 'int' and 'NoneType'
[2020-10-22 01:09:56,378][ Thread-2][E][internal_api][backupdaemon.py:write_job_failed_event_log:101] : [Hybrid Backup Sync] Failed to complete Backup job: "Pictures_Backup". Download diagnostic report and contact QNAP support. Error: TypeError


system.log:
3514, 2,2020-10-21,04:00:02,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Homes_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603249202,A200,Hybrid Backup Sync,C002,Job Status,
3513, 0,2020-10-21,04:00:01,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Homes_Backup"., 8,1603249201,A200,Hybrid Backup Sync,C002,Job Status,
3512, 2,2020-10-21,01:17:49,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Workspace_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603239469,A200,Hybrid Backup Sync,C002,Job Status,
3511, 0,2020-10-21,01:17:47,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Workspace_Backup"., 8,1603239467,A200,Hybrid Backup Sync,C002,Job Status,
3510, 0,2020-10-21,01:17:38,System,127.0.0.1,localhost,[Hybrid Backup Sync] Finished Sync job: "Workspace_Mirror"., 15,1603239458,A200,Hybrid Backup Sync,C002,Job Status,
3509, 2,2020-10-21,01:14:30,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Videos_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603239270,A200,Hybrid Backup Sync,C002,Job Status,
3508, 0,2020-10-21,01:14:29,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Videos_Backup"., 8,1603239269,A200,Hybrid Backup Sync,C002,Job Status,
3507, 0,2020-10-21,01:14:27,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Sync job: "Workspace_Mirror"., 8,1603239267,A200,Hybrid Backup Sync,C002,Job Status,
3506, 0,2020-10-21,01:14:20,System,127.0.0.1,localhost,[Hybrid Backup Sync] Finished Sync job: "Videos_Mirror"., 15,1603239260,A200,Hybrid Backup Sync,C002,Job Status,
3505, 2,2020-10-21,01:13:11,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Other_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603239191,A200,Hybrid Backup Sync,C002,Job Status,
3504, 0,2020-10-21,01:13:10,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Other_Backup"., 8,1603239190,A200,Hybrid Backup Sync,C002,Job Status,
3503, 0,2020-10-21,01:13:08,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Sync job: "Videos_Mirror"., 8,1603239188,A200,Hybrid Backup Sync,C002,Job Status,
3502, 0,2020-10-21,01:12:57,System,127.0.0.1,localhost,[Hybrid Backup Sync] Finished Sync job: "Other_Mirror"., 15,1603239177,A200,Hybrid Backup Sync,C002,Job Status,
3501, 0,2020-10-21,01:10:50,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Sync job: "Other_Mirror"., 8,1603239050,A200,Hybrid Backup Sync,C002,Job Status,
3500, 2,2020-10-21,01:10:49,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Pictures_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603239049,A200,Hybrid Backup Sync,C002,Job Status,
3499, 0,2020-10-21,01:10:47,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Pictures_Backup"., 8,1603239047,A200,Hybrid Backup Sync,C002,Job Status,
3498, 0,2020-10-21,01:10:42,System,127.0.0.1,localhost,[Hybrid Backup Sync] Finished Sync job: "Pictures_Mirror"., 15,1603239042,A200,Hybrid Backup Sync,C002,Job Status,
3497, 2,2020-10-21,01:07:30,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Music_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603238850,A200,Hybrid Backup Sync,C002,Job Status,
3496, 0,2020-10-21,01:07:29,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Sync job: "Pictures_Mirror"., 8,1603238849,A200,Hybrid Backup Sync,C002,Job Status,
3495, 0,2020-10-21,01:07:28,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Music_Backup"., 8,1603238848,A200,Hybrid Backup Sync,C002,Job Status,
3494, 0,2020-10-21,01:07:17,System,127.0.0.1,localhost,[Hybrid Backup Sync] Finished Sync job: "Music_Mirror"., 15,1603238837,A200,Hybrid Backup Sync,C002,Job Status,
3493, 2,2020-10-21,01:07:00,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Documents_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603238820,A200,Hybrid Backup Sync,C002,Job Status,
3492, 0,2020-10-21,01:06:59,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Documents_Backup"., 8,1603238819,A200,Hybrid Backup Sync,C002,Job Status,
3491, 0,2020-10-21,01:06:57,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Sync job: "Music_Mirror"., 8,1603238817,A200,Hybrid Backup Sync,C002,Job Status,
3490, 0,2020-10-21,01:06:45,System,127.0.0.1,localhost,[Hybrid Backup Sync] Finished Sync job: "Documents_Mirror"., 15,1603238805,A200,Hybrid Backup Sync,C002,Job Status,
3489, 2,2020-10-21,01:03:33,System,127.0.0.1,localhost,[Hybrid Backup Sync] Failed to complete Backup job: "Backups_Backup". Download diagnostic report and contact QNAP support. Error: TypeError,106,1603238613,A200,Hybrid Backup Sync,C002,Job Status,
3488, 0,2020-10-21,01:03:31,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Backup job: "Backups_Backup"., 8,1603238611,A200,Hybrid Backup Sync,C002,Job Status,
3487, 0,2020-10-21,01:03:27,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Sync job: "Documents_Mirror"., 8,1603238607,A200,Hybrid Backup Sync,C002,Job Status,
3486, 0,2020-10-21,01:03:18,System,127.0.0.1,localhost,[Hybrid Backup Sync] Finished Sync job: "Backups_Mirror"., 15,1603238598,A200,Hybrid Backup Sync,C002,Job Status,
3485, 0,2020-10-21,01:00:09,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started Sync job: "Backups_Mirror"., 8,1603238409,A200,Hybrid Backup Sync,C002,Job Status,
You do not have the required permissions to view the files attached to this post.

User avatar
drdope
Getting the hang of things
Posts: 81
Joined: Tue May 24, 2016 8:02 pm

Re: HBS 3 - Backup jobs to AWS consistently failing

Post by drdope » Thu Oct 22, 2020 4:02 pm

Code: Select all

contact QNAP support. Error: TypeError
Seems to be something wrong in the python scripts...
Contact QNAP/Open a ticket!

Code: Select all

TypeError: '<=' not supported between instances of 'int' and 'NoneType'

In Python 2 comparing an integer to None will "work," such that None is considered less than any integer, even negative ones.
In Python 3 such comparisons raise a TypeError.
--> https://stackoverflow.com/questions/437 ... f-nonetype
--> https://docs.python.org/3/whatsnew/3.0. ... omparisons

My guess would be QNAP updated Python from 2.x (QTS 4.4.x) to 3.x (QTS 4.5.x) and this breaks formerly working Python 2.x script (s3.py) used in HBS3.
I' m having (different) issues with HBS3 since updating QTS to 4.5.x (periodically recurring Sync-Jobs don't recur, also they don't generate an error message/escalate to an mail-notification -> great fun).
:cry:
TS-677 - R7-1700/64GB/QM2-2P-384/2x 1TB 970 EVO (R1; System, VMs & SMB-Shares) & 2x 2TB WD Blue (R1; online-, ondevice-backup)
TS-669l, 3GB (2x 3TB WD30EFRX; Raid1; online-, offdevice-, onsite-backup)
TS-453A, 4GB (2x 3TB WD30EFRX; Raid1; online-, offdevice-, offsite-backup)
6x 2TB USB3.0 HDDs in daily rotation (offline, offdevice, offsite-backups)
"roughly 80% of storage related costs are generated by backups"

bass2k8
New here
Posts: 3
Joined: Sun Jun 14, 2020 8:56 pm

Re: HBS 3 - Backup jobs to AWS consistently failing

Post by bass2k8 » Fri Oct 23, 2020 6:05 am

drdope wrote:
Thu Oct 22, 2020 4:02 pm

Code: Select all

contact QNAP support. Error: TypeError
Seems to be something wrong in the python scripts...
Contact QNAP/Open a ticket!

Code: Select all

TypeError: '<=' not supported between instances of 'int' and 'NoneType'

In Python 2 comparing an integer to None will "work," such that None is considered less than any integer, even negative ones.
In Python 3 such comparisons raise a TypeError.
--> https://stackoverflow.com/questions/437 ... f-nonetype
--> https://docs.python.org/3/whatsnew/3.0. ... omparisons

My guess would be QNAP updated Python from 2.x (QTS 4.4.x) to 3.x (QTS 4.5.x) and this breaks formerly working Python 2.x script (s3.py) used in HBS3.
I' m having (different) issues with HBS3 since updating QTS to 4.5.x (periodically recurring Sync-Jobs don't recur, also they don't generate an error message/escalate to an mail-notification -> great fun).
:cry:
Great analysis, thank you. It seems like that could be the cause. I'll contact QNAP.

bass2k8
New here
Posts: 3
Joined: Sun Jun 14, 2020 8:56 pm

Re: HBS 3 - Backup jobs to AWS consistently failing

Post by bass2k8 » Tue Nov 03, 2020 7:12 pm

I have removed all backup jobs and recreated each manually, without duplicating any jobs. All backup jobs are now working as expected.

I do wonder what caused this...

Post Reply

Return to “Backup & Restore”