TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Questions about using NAS on Mac OS.
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hlpbob007
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TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by hlpbob007 » Tue Oct 20, 2020 1:13 am

Dear All,

I am using TimeMachine to backup my macbookpro. Today at 7:55 I had my last backup, then I updated the firmware in the QNAP NAS to QTS 4.5.1.1456 build 20201015. Since then the TimeMachine cannot connect to the NAS. I can access to the NAS via SMB to see some files. I tried to manually connect from Finder with AFP it logs in. (username is the usual TimeMachine) In the QNAP HBS3 every set up remained as before. SMB running on 3.1. What I am getting from the macbookpro if I would like to run a backup: Backup Disk is not Available.

QNAP TS-431P
QTS 4.5.1.1456 build 20201015
macOSX Catalina 10.15.7 (19H2)

There is a note in the QTS release: https://www.qnap.com/en/release-notes/q ... 6/20201015
HBS 3 (Hybrid Backup Sync 3) now replaces Backup Station as the built-in backup application.

Maybe this caused the error, but I am not sure. I know my backups worked several times per day, but now none of them will run. Does anybody have any idea, what can I check or do? Or shall I simply send a bug note to QTS?

Many thanks in advance!

Cheers
Bob

hlpbob007
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Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by hlpbob007 » Fri Oct 23, 2020 5:53 pm

In the mean time there was a new firmware update, but this has the same error still :)

Does anybody experienced the same behaviour with TimeMachine?

Thanks in advance!

darkolo
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Joined: Fri Oct 05, 2018 6:25 pm

Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by darkolo » Wed Nov 04, 2020 9:54 pm

The problems is that AFP is not working, at least with QTS 4.5.1.1465. The only solution is to restart the NAS, for the moment.
I'm thinking to downgrade to 4.5.1.1461

torch1
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Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by torch1 » Fri Nov 06, 2020 1:11 am

Development on AFP stopped at Mac OSX 10.8 - it is basically deprecated in favor of SMB, which has continued to evolve (latest in 10.15).
https://support.apple.com/en-us/HT210803
If you haven't yet, I suggest you disable AFP on the QNAP. No issues that I have seen with SMB including Time Machine over SMB.

Darthajack
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Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by Darthajack » Sat Nov 14, 2020 10:31 pm

I have the same issue, just upgraded from 4.4.x.x to 4.5.1.1480 and Time Machine stopped working, can't find the disk. I had always been backing on Mojave and Catalina without a problem, ever. I am using an SMB connection, So just now I upgraded to Big Sur, and it's still not working. Disk is not available. Clearly something wrong with the NAS.
Maybe an additional observation. A few times before, tried to update HBS3 and it got stuck, had to cancel and reboot.

Just now, uninstalled and reinstalled HSB3, still not working. Mac just can't find the "disk". But I can see it in Finder on the network. Could be broken permissions? Worth to note that even after uninstalling and reinstalling HSB3, and rebooting, old HSB3 settings were still there.

Darthajack
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Joined: Thu Oct 17, 2019 8:43 pm

Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by Darthajack » Sun Nov 15, 2020 7:43 am

Darthajack wrote:
Sat Nov 14, 2020 10:31 pm
I have the same issue, just upgraded from 4.4.x.x to 4.5.1.1480 and Time Machine stopped working, can't find the disk. I had always been backing on Mojave and Catalina without a problem, ever. I am using an SMB connection, So just now I upgraded to Big Sur, and it's still not working. Disk is not available. Clearly something wrong with the NAS.
Maybe an additional observation. A few times before, tried to update HBS3 and it got stuck, had to cancel and reboot.

Just now, uninstalled and reinstalled HSB3, still not working. Mac just can't find the "disk". But I can see it in Finder on the network. Could be broken permissions? Worth to note that even after uninstalling and reinstalling HSB3, and rebooting, old HSB3 settings were still there.
Follow up: It’s at NAS issue, not the Mac. Tried on another Mac and it also can’t authenticate.

I tried removing the disk from Time Machine on the Mac. Tried re-adding it and can't connect. It can't authenticate. But I have reset the password on the NAS and made sure they match up, but Time Machine still can't access.

Finally, tried on another Mac that was using Time Machine. Can’t access the Time Machine share, credentials not working. Definitively a QNAP NAS problem.

Darthajack
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Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by Darthajack » Sun Nov 15, 2020 4:05 pm

After trying everything I could think of, I finally tried to reset settings on the NAS. Lost all users and shares (not the data, just need to reconfigure), but it also uninstalled and reset HBS3. I was hoping that would fix the problem. It did not. Still can't connect. But the existing backups are still there.

I make a support ticket, will report back.

Bob Zelin
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Location: Orlando, FL.
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Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by Bob Zelin » Mon Nov 16, 2020 12:04 am

Hello everyone -
No more AFP file sharing
Way back in 2013, Apple switched macOS’ default file sharing protocol from the venerable AFP (Apple Filing Protocol) to the more common SMB (Server Message Block) protocol. But AFP has stuck around in a deprecated, no-longer-improving form in the years since, working as a fallback option or a bridge to older versions of macOS with outdated SMB implementations.

Big Sur finally removes AFP support from the operating system entirely; you’ll no longer find it listed as an option in any of the file-sharing settings. File sharing is still handled exclusively from within the Sharing preference pane, and Big Sur’s SMB version—3.02, the second-from-newest version currently available—is the same as it was in Catalina.

from this new article -
https://arstechnica.com/gadgets/2020/11 ... review/12/

BUT LETS BLAME QNAP ! Yea !

Bob Zelin
Bob Zelin / Rescue 1, Inc.
http://www.bobzelin.com

Darthajack
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Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by Darthajack » Mon Nov 16, 2020 9:58 pm

I upgraded to Big Sur, and the QNAP AFP mounts show up in Finder, and I've managed to get Time Machine to work on the AFP mounts (but TMBackup share stopped working with SMB). So it seems AFP *does* work in Big Sur.

Darthajack
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Joined: Thu Oct 17, 2019 8:43 pm

Re: TimeMachine not working after QTS 4.5.1.1456 build 20201015 update

Post by Darthajack » Tue Nov 17, 2020 9:53 am

WORKAROUND: create a new share.
As I posted in other threads, the shared TMBackup folder using the built-in "TimeMachine" username wouldn't work anymore. QNAP never replied to the ticket. My workaround, which now works fine on all computers, was to use the other Time Machine backup option of having different users back up. Created a new user (probably optional, you could use your own QNAP user account), a new shared drive, assigned it as a Time Machine folder in properties, moved backups from TMBackup to the new folder, pointed Time Machine to the new folder on all computes and backups resumed where they were last.

UPDATE: I just spent an hour with support person accessing my Mac with Teamviewer, and trying countless things on the NAS and the Mac. Simple cannot login to TMBackup with the TimeMachine account by SMB anymore. Authentication fails.

Seems to work if you turn off SMB and use AFP though. So, yeah, again, AFP works on Big Sur.

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