ElephantDrive app doesn't let me log in

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thomasvs
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ElephantDrive app doesn't let me log in

Post by thomasvs » Thu Jul 05, 2018 1:32 am

Just installed ElephantDrive from app center.

Clicking open gives me a warning saying that the app doesn't support https. That's already a red flag, but I continue.

After that, I get a login page that asks me to login with my nas username and password. However it gives me an error saying that it's a Wrong username/password. It's not, because it's the same one I log into the nas and app center with in the first place.

The elephantdrive information to set up on qnap doesn't even mention a step where you're supposed to give your nas username/password: https://support.elephantdrive.com/hc/en ... p-on-QNAP-

Instead, it says that at this step you log in with your elephantdrive email/password (even shadier to do so over http). That doesn't work either.

Any idea?
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samtosha
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Joined: Fri Aug 31, 2018 9:31 pm

Re: ElephantDrive app doesn't let me log in

Post by samtosha » Fri Aug 31, 2018 9:35 pm

I have exactly the same issue, as described. What has been the resolution to resolve this?
Gerard

samtosha
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Re: ElephantDrive app doesn't let me log in

Post by samtosha » Sun Sep 02, 2018 6:10 pm

With the help of Elephantdrive support:

1. Remove the application, installed on your NAS
2. Then, install the application manually by following the following instructions: https://support.elephantdrive.com/hc/en ... rive-QPKG-
3. Double click on the Elephantdrive icon and fill out first the credentials of your NAS's admin user.
4. Last step to activate Elephandrive on your NAS: fill out the credentials of your Elephantdrive account.

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