Remote Access connects for about 15 seconds then disconnects

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jrjong
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Posts: 3
Joined: Wed May 27, 2020 5:35 pm

Remote Access connects for about 15 seconds then disconnects

Post by jrjong » Sun May 31, 2020 8:10 pm

Hello,
My plex server which has worked in the past with remote access working with no issues.
Remote access now decides to connect for about 10-15 seconds and then it disconnects, i have a aol mail login port forwarding rule on my router which allows any source IP to reach my public IP on port 32400 which is what both the public and private are set to (32400).

Has anyone got any suggestions to fix this issue, i have tried uninstalling and reinstalling but still no luck. I have tried alternative ports but still no luck??
Last edited by jrjong on Thu Jun 25, 2020 2:51 pm, edited 1 time in total.

holger_kuehn
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Posts: 175
Joined: Sun Oct 20, 2013 11:45 pm
Location: Premnitz, Germany

Re: Remote Access connects for about 15 seconds then disconnects

Post by holger_kuehn » Mon Jun 01, 2020 12:25 am

Have you checked, that streaming is working on you local network? This way you should be able to determine, if the problem is the playback itself (even local) or just the remote end.
NAS (production): TS-1635AX FW: 4.5.1.1480 build 20201108
NAS (backup): TS-1635AX FW: 4.5.1.1480 build 20201108
QTS (SSD): [RAID-1] 2 x 2TB Samsung Evo 860 M.2-Sata
Data (QTier): [RAID-6] 4 x 500GB Samsung Evo 860 Sata
Data (HDD): [RAID-6] 5 x 14TB WD Red
RAM: 8 GB (QNAP shipped)
UPS: CyberPower CP900EPFCLCD
BACKUP: 10x4TB WD Red using a USB 3.0 Dock

NAS: TS-873U-RP FW: 4.5.1.1480 build 20201108
Data (SSD): [RAID-10] 4 x 1TB Samsung Evo 860 Sata
RAM: 8 GB (QNAP shipped)
UPS: CyberPower PR2200ELCDRT2U
BACKUP: 4TB Synology DS214 FW: DSM 6.2.3.25426 Update 2

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