Can't install Plex update

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pvoveris
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Can't install Plex update

Post by pvoveris » Sun Oct 11, 2020 12:07 am

I tried to install the latest version of Plex, but I get an error that says it can't install and to look at the system log for details and opens the system log. Unfortunately the log provides no details, or even an entry that it tried to install something.

I did try to reinstall the same version I am running, and it also states the same error.

Any ideas?

TIA
Peter

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dolbyman
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Re: Can't install Plex update

Post by dolbyman » Sun Oct 11, 2020 12:56 am

qpkg downloaded from qnap (outdated) or plex website ?

pvoveris
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Re: Can't install Plex update

Post by pvoveris » Sun Oct 11, 2020 2:27 am

Sorry, should have stated it was from the Plex site, version PlexMediaServer-1.20.3.3421-54b6523bd-x86_64.qpkg

holger_kuehn
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Re: Can't install Plex update

Post by holger_kuehn » Wed Oct 14, 2020 4:12 am

Whats your NAS model? Maybe you will need the ARM version.
NAS (production): TS-1635AX FW: 4.5.1.1495 build 20201123
NAS (backup): TS-1635AX FW: 4.5.1.1495 build 20201123
QTS (SSD): [RAID-1] 2 x 2TB Samsung Evo 860 M.2-Sata
Data (QTier): [RAID-6] 4 x 500GB Samsung Evo 860 Sata
Data (HDD): [RAID-6] 5 x 14TB WD Red
RAM: 8 GB (QNAP shipped)
UPS: CyberPower CP900EPFCLCD
BACKUP: 10x4TB WD Red using a USB 3.0 Dock

NAS: TS-873U-RP FW: 4.5.1.1480 build 20201108
Data (SSD): [RAID-10] 4 x 1TB Samsung Evo 860 Sata
RAM: 8 GB (QNAP shipped)
UPS: CyberPower PR2200ELCDRT2U
BACKUP: 4TB Synology DS214 FW: DSM 6.2.3.25426 Update 2

pvoveris
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Re: Can't install Plex update

Post by pvoveris » Wed Oct 14, 2020 4:53 am

Not that, I have a TVS-882 which is an i5 64bit.

The problem seems to be with the app center, as I can install manually from an SSH session with no errors.

Also, it really seems to not even start as I input the file, click Install button, get the message, Am I sure that I want to install, click the OK button and it immediately comes back that it can't install and to see the system log for more details.

Oh if only it had any entry at all for the attempt, but nothing.

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dolbyman
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Re: Can't install Plex update

Post by dolbyman » Wed Oct 14, 2020 5:03 am

I updated this weekend the Plex Server on my 951X via app center (latest plexpass QPKG from Plex website)...no issue

pvoveris
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Re: Can't install Plex update

Post by pvoveris » Wed Oct 14, 2020 8:00 am

I have been updating my Plex Server for years with no problems, however I seem to have suddenly developed problems installing anything using the Install Manually method of AppCenter.

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dolbyman
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Re: Can't install Plex update

Post by dolbyman » Wed Oct 14, 2020 10:54 am

Anything that could tamper with your system ?

NAS exposed to the web ?

pvoveris
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Re: Can't install Plex update

Post by pvoveris » Wed Oct 14, 2020 12:40 pm

No, not at all.
Updated firmware on the 25th of Sept.
Updated Plex on the 29th of Sept
Updated Plex on the 3rd of October
Tried to Update on the 10th of October, no go, can't install, see system log for details, nothing in any log to indicate it even tried to install.

I can upload the qpkg file to a share, use SSH to sign in, navigate to the share and run the qpkg, no problems no errors, install messages appear in system log.

I can install fine from the QNAP Store, say Text Editor, runs fine, no errors.

I tried downloading the Text Editor as a qpkg from the Web store, saved it to my pc and used the Install Manually, just like Plex, gives the same error, but a couple of seconds later it installs while still displaying the message that it can't be installed, lol. Try Plex again, just to see if it installs after a short wait, no go.

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dolbyman
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Re: Can't install Plex update

Post by dolbyman » Wed Oct 14, 2020 9:48 pm

might be a good idea to contact qnap..could be a bug they need to fix

pvoveris
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Re: Can't install Plex update

Post by pvoveris » Thu Oct 15, 2020 12:59 am

They had no suggestions, other than deleting everything and starting anew. Just waiting now to see if the next firmware update corrects it.

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dolbyman
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Re: Can't install Plex update

Post by dolbyman » Thu Oct 15, 2020 1:02 am

Weird .. normally they would want to investigate this .. *shrugs*

pvoveris
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Re: Can't install Plex update

Post by pvoveris » Thu Oct 15, 2020 8:54 am

Should the next firmware update not correct this, I think I will try to escalate this beyond tech support.

KGimmy
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Re: Can't install Plex update

Post by KGimmy » Fri Oct 16, 2020 4:04 pm

I have the same problem with a 932x.

I have already contacted the tech support of QNAP and read of several situation like ours one.
It seems due to QNAP app center trouble.

When I had the meeting with QNAP tech support they suggested me to wait they official release the new version of Plex on the official QNAP AppCenter...

The only way I found to make the upgrade is manually. Read here:
https://forums.plex.tv/t/unable-to-inst ... t/294399/7


Please let me know if you find anything better. Thank you!

pvoveris
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Re: Can't install Plex update

Post by pvoveris » Sat Oct 17, 2020 8:22 am

No, that is the best way to install the updates until they fix the issue with AppCenter. QNAP did release a firmware update today and I installed it. It did not correct the issue, however as part of the update it did install a new log viewer called QULog Center which finally shows what the error is, which states Insufficient Space on the volume.

That is not the case however as there is plenty of space available, so unless some digits are getting transposed to need more space than necessary for the update this seems to be the problem.

As i stated before I get this with all products I try to use Install Manually through the AppCenter GUI.

I did work with support and have a ticket open for this issue, so will see what happens.

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