PLEX help

Plex allows you to aggregate all your personal media and access it anywhere you go. Enjoy your own media on all your devices with the Plex Media Server.
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sharper9
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PLEX help

Post by sharper9 » Thu Oct 22, 2020 5:55 pm

Cannot access/run any media on any Plex device. LG TV, Sony TV or NAS -TS251A. Ipads and iPhones
All thumbnails are displayed but when I attempt to play them I get "Please check that the file exists and the necessary drive is mounted."
I have read many posts on here but my brain just gets bamboozled and shuts down.

I think I need the idiot guide.
All the best

TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 10. + 2 x iPads

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Trexx
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Re: PLEX help

Post by Trexx » Thu Oct 22, 2020 8:32 pm

1st thing... are your files stored under /share/Multimedia?

If so that is your problem. Thumbnails are stored in separate “Plex” location, but /share/Multimedia is controlled by QNAP and at various times things happen to it and it breaks Plex mapping.

Delete media from Plex library, create new “Media” share.. name whatever you like. Move folders under /share/Multimedia you want in Plex into new “Media” share. Re-ingest into Plex (add to Library).


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sharper9
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Re: PLEX help

Post by sharper9 » Fri Oct 23, 2020 11:47 pm

Where should the NEW Plex media library be placed?

I cannot see any media ATM
All the best

TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 10. + 2 x iPads

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dolbyman
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Re: PLEX help

Post by dolbyman » Sat Oct 24, 2020 12:32 am

anywhere BUT Multimedia

create a new share or use an existing one

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sharper9
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Re: PLEX help

Post by sharper9 » Sat Oct 24, 2020 5:56 pm

I think I've created a new folder.

But I can't see it here
I cant navigate to the 'media' in the add library menu.

Any help appreciated.
Last edited by sharper9 on Sun Oct 25, 2020 7:25 pm, edited 1 time in total.
All the best

TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 10. + 2 x iPads

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dolbyman
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Re: PLEX help

Post by dolbyman » Sat Oct 24, 2020 10:22 pm

that new share you created, should be in plex under cachedev1_data

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sharper9
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Re: PLEX help

Post by sharper9 » Sat Oct 24, 2020 11:08 pm

dolbyman wrote:
Sat Oct 24, 2020 10:22 pm
that new share you created, should be in plex under cachedev1_data
And it’s not.
What do I need to do?

I’m a bit out of comfort zone.

Thanks
All the best

TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 10. + 2 x iPads

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sharper9
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Posts: 176
Joined: Fri Jun 06, 2008 6:10 pm

Re: PLEX help

Post by sharper9 » Sun Oct 25, 2020 7:26 pm

Solution.

created a new share and all was fine

Thanks.
All the best

TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 10. + 2 x iPads

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