TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

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Marcus8
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TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Post by Marcus8 » Sat Sep 05, 2020 7:12 am

Try to upgrade from QES 2.1.1.0405 to 2.1.1.0462 and fail with this error!

Type Date Time Users Source IP Event ID Content
Error 2020/09/04 22:23:18 System 127.0.0.1 0x050300a5 [Firmware Upgrade] Update firmware failed Firmware upgrade fails, please contact the QNAP support team to help upgrade the firmware version.

dolbyman
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Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Post by dolbyman » Sat Sep 05, 2020 7:14 am

Have you tried contacting QNAP ? (this here is a user forum)

JackCarlton
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Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Post by JackCarlton » Tue Sep 08, 2020 12:13 am

Hello,

we got the same problem on our ES1686dc running Firmware 2.1.1.0405.
It is not possible to upgrade to another firmware. e.g. 2.1.1 build 20200515 or 2.1.1 build 20200811.
Firmware 2.1.1.0405 is not listed in the donwload list anymore. It seems like they took this firmware offline because of bigger bugs.
We also have the Problem on Firmware 2.1.1.0405 that it is not possible to create port aggregation.
We also contacted qnap now and we are waiting for response.

JackCarlton
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Joined: Thu Apr 03, 2014 1:36 am

Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Post by JackCarlton » Wed Sep 09, 2020 12:00 am

we have the following answer from QNAP

1.Please help to update to 2.1.1_v7 sp2 first(Yours is 2.1.1_v7)
https://download.qnap.com/Storage/QES/E ... v7_sp2.zip

If WebGUI doesn’t work, please try SSH to NAS and try below update command:
#fwupdate start -p /share/share1/ES164Xdc.img

2.Please schedule a downtime for us to help you scan all the files to avoid a know issue happen

3.Wait for our 2.1.1_v9 to update it again(ETA is Sep 19,2020)

So sorry for the inconvenience caused
Thank you so much

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