Kernel error prevents harddisk standby

Discussion about hard drive spin down (standby) feature of NAS.
Moondiver
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Kernel error prevents harddisk standby

Post by Moondiver » Wed Aug 24, 2016 1:30 am

Hi,

I have the problem, that my harddrives of my TS-251C never reaches the standby mode. After serveral tests (based on the tipps of the Qnap Homepage) I found out, that an kernel error is the reason.

The kernel error that is found multiple times in the log is:
[37544.040995] hpet1: lost 9599 rtc interrupts

How can I solve this problem?

Thanks,
Moon

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dolbyman
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Re: Kernel error prevents harddisk standby

Post by dolbyman » Wed Aug 24, 2016 1:47 am

running scheduled startups ?

check here
viewtopic.php?t=103002#p461423

Moondiver
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Re: Kernel error prevents harddisk standby

Post by Moondiver » Wed Aug 24, 2016 3:55 am

Yup, I have scheduled startups. The NAS shuts down at 11:00pm and boot at 6:00am, everyday.

If I understood this correctly, the bug is known but not solved?

Something interesting... I found a workaround. If I reboot the NAS, the error doesn't occurs till the next shut down/boot.

Currently I "build" a small batch file, that reboots the NAS. I start this batch every morning manually. Maybe a cronjob 10-20min after boot with a reboot will do the same.

To be honest, it would be nice to see a fix for my problem.

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dolbyman
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Re: Kernel error prevents harddisk standby

Post by dolbyman » Wed Aug 24, 2016 4:33 am

best thing is to bring it up with QNAP via service ticket.

Moondiver
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Re: Kernel error prevents harddisk standby

Post by Moondiver » Wed Aug 24, 2016 1:56 pm

Ok, Thanks. I will open up a ticket.

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schumaku
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Re: Kernel error prevents harddisk standby

Post by schumaku » Wed Aug 24, 2016 6:07 pm

It's not a Kernel issue ... much more a BIOS thing. For the TS-x51 (ie. the TS-451), this issue is fixed on BIOS version QW37AR32 or newer. Don't know if the TS-251C does share the same BIOS and this version number does apply to this NAS model. In case the customer service does not come back in time, send them a reference to check the BIOS and MantisBT ID 3182.

Moondiver
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Re: Kernel error prevents harddisk standby

Post by Moondiver » Wed Aug 24, 2016 8:18 pm

That is what I also read.

How can I found out which BIOS Version I have. Only with conntected monitor and keyboard or also over the console (via Putty)?

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schumaku
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Re: Kernel error prevents harddisk standby

Post by schumaku » Wed Aug 24, 2016 8:54 pm

Moondiver wrote:How can I found out which BIOS Version I have. Only with conntected monitor and keyboard or also over the console (via Putty)?
Easy - from the shell at normal operations:

[~] # dmidecode -s bios-version
QXxxxxxx

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Re: Kernel error prevents harddisk standby

Post by Moondiver » Wed Aug 24, 2016 8:59 pm

Hmmm... Doesnt look good:

[~] # dmidecode -s bios-version
SAB6AR04

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Re: Kernel error prevents harddisk standby

Post by schumaku » Wed Aug 24, 2016 9:11 pm

It's a different NAS model ... so versions can differ. Feed this information (include the link to this thread, too) to the ticket on the https://helpdesk.qnap.com/

Moondiver
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Re: Kernel error prevents harddisk standby

Post by Moondiver » Tue Aug 30, 2016 10:02 pm

I haven't received any solution till now, only a hint, that Qnap has to check internally. What a lazy support.

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Re: Kernel error prevents harddisk standby

Post by oyvindo » Wed Aug 31, 2016 2:03 am

Guys - is it possible to flash upgrade the BIOS of a QNAP NAS?
Are new versions released regularly?
If so, does anyone have a link to a guide on how to do it?
ImageImageImageImage

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schumaku
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Re: Kernel error prevents harddisk standby

Post by schumaku » Fri Sep 02, 2016 4:44 am

oyvindo wrote:Guys - is it possible to flash upgrade the BIOS of a QNAP NAS?
Yes, of course.

oyvindo wrote:Are new versions released regularly?
No - just where required to fix certain issues.

oyvindo wrote:If so, does anyone have a link to a guide on how to do it?
SOP is provided with the BIOS update.

Moondiver wrote:I haven't received any solution till now, only a hint, that Qnap has to check internally. What a lazy support.


This has not helped to speed-up things?

schumaku wrote: In case the customer service does not come back in time, send them a reference to check the BIOS and MantisBT ID 3182.

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Re: Kernel error prevents harddisk standby

Post by schumaku » Fri Sep 02, 2016 2:01 pm

Moondiver wrote:I haven't received any solution till now, only a hint, that Qnap has to check internally. What a lazy support.
Please confirm - as per QNAP you should have received a BIOS update SOP a while ago.

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Re: Kernel error prevents harddisk standby

Post by Moondiver » Fri Sep 02, 2016 10:32 pm

Yep.. I received the new BIOS. Currently I run a backup of my NAS, this should be finished this evening so I can run the update later today or tomorrow morning.
Thanks for the support. I will give a feedback if the issue is solved.

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