Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Discussion about hard drive spin down (standby) feature of NAS.
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rmmeli
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by rmmeli » Thu Jan 26, 2017 2:17 am

CylonCenturion wrote:
rmmeli wrote:Yes, I have done all that. Each time I am told the issue is being investigated.


disable twonkey mediaserver


Thanks for the suggestion but Twonky is not running. The disks used to spin down fine a few firmware releases ago then they obviously changed something and messed it up. Never worked since.

didbox
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by didbox » Sun Jan 29, 2017 3:03 pm

Hi,

Same problem with my QNAP TVS-471 running the last firmware update. I disabled almost all applications and services (only Apple and MS networking and File Station are enabled) and, even when the NAS is disconnected from my network, hard disks never spin down. Please, QNAP, solve this problem!!!

Ticket #MMI-719-71539

Thank you

mfratini
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by mfratini » Mon Jan 30, 2017 1:10 am

Does someone know how to monitor and log the activity of daemon_mgr ?
I didn't and don't find a way to do that.
It seems that, on my NAS, killing the daemon_mgr then the disk activity is much less or close to zero.
Otherwise the disks are tickling every 2 seconds...
Reasonably one of the daemons monitored by daemon_mgr is failing and continuously restarted.

Does anyone have this NAS behavior?

didbox
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by didbox » Mon Jan 30, 2017 12:45 pm

mfratini wrote:... Otherwise the disks are tickling every 2 seconds...

Does anyone have this NAS behavior?


Hi,

Yes, same behaviour at my side, disks are tickling every 2 seconds...

manny2003
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Re: RE: Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by manny2003 » Mon Jan 30, 2017 11:13 pm

didbox wrote:
mfratini wrote:... Otherwise the disks are tickling every 2 seconds...

Does anyone have this NAS behavior?


Hi,

Yes, same behaviour at my side, disks are tickling every 2 seconds...

This is exactly what I have solved updating to release 20161214
Qnap NAS: HS-251 OS Ver. 4.2.2 20160901 | HD: 2x WD40EFRX | RAID: 1 | Used OS: Windows 10 x64
Qnap NAS: TS-251-4GB OS Ver. 4.2.2 20160901 | HD: 1x WD40EFRX | RAID: 0 | Used OS: Windows 10 x64

didbox
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by didbox » Tue Jan 31, 2017 12:21 am

I'm running release 4.2.3 Build 20170121 and obviously, it does not solve the problem...

TomBlu
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Re: RE: Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by TomBlu » Wed Feb 01, 2017 9:12 am

manny2003 wrote:This is exactly what I have solved updating to release 20161214


That was 4.2.2, so unless you don't care about this feature, you do not want to upgrade to 4.2.3. It's once again broken.

manny2003
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Re: RE: Re: RE: Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by manny2003 » Wed Feb 01, 2017 12:04 pm

TomBlu wrote:
manny2003 wrote:This is exactly what I have solved updating to release 20161214


That was 4.2.2, so unless you don't care about this feature, you do not want to upgrade to 4.2.3. It's once again broken.

oh no! Again!
Qnap NAS: HS-251 OS Ver. 4.2.2 20160901 | HD: 2x WD40EFRX | RAID: 1 | Used OS: Windows 10 x64
Qnap NAS: TS-251-4GB OS Ver. 4.2.2 20160901 | HD: 1x WD40EFRX | RAID: 0 | Used OS: Windows 10 x64

mfratini
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Re: RE: Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by mfratini » Sun Feb 05, 2017 6:34 am

manny2003 wrote:
didbox wrote:
mfratini wrote:... Otherwise the disks are tickling every 2 seconds...

Does anyone have this NAS behavior?


Hi,

Yes, same behaviour at my side, disks are tickling every 2 seconds...

This is exactly what I have solved updating to release 20161214


No. Unfortunately it didn't solve the issue for me.
Like I wrote in the past in this forum, the NAS started with this behavior after a power failure.
An old firmware upgrade (approximately in april/may 2016) fixed it. But I don't believe it has been an "intentional" fix.
Ineeded, with another power failure the issue appeared again and no other firmware upgrade has been able to fix it.
So that upgrade appears to have fixed the issue as a side effect... probably resetting the configuration of a daemon .. configuration which is now bad again.

Killing some daemons the NAS stops tickling or, at least, strongly reduce the number of disk accesses. (daemon_mgr, daemon_mgr.nvr, hal_daemon, bcclient).
Actually it is not clear what of these is causing the problem. Probably none of these because daemon_mgr is responsible of restarting failing daemons.
Probably one daemon is buggy or bad configured and keeps failing and restarting... or something like that.

The NAS also continuously respwan the "sleep" process with 1 second.
Writes the string "PD_Get_Slot_Name: can't retrieve SLOT_NAME!" once per minute in /var/log/hal_lib.log

In /var/log/storage_lib.log it contiuously (few seconds intervals) writes something like the follow:

md_get_status: /dev/md1 : status=0, progress=100.000000.
Blk_Dev_Get_Mount_Point: device "/dev/mapper/cachedev1" found, and mount point is "/share/CACHEDEV1_DATA".
Perform cmd "/bin/df -k /share/CACHEDEV1_DATA 2>>/dev/null | /usr/bin/tail -n1 | /bin/awk -F ' ' '{print $(NF-3)}'" OK, cmd_rsp=0, reason code:0.
Perform cmd "/bin/df -k /share/CACHEDEV1_DATA 2>>/dev/null | /usr/bin/tail -n1 | /bin/awk -F ' ' '{print $(NF-2)}'" OK, cmd_rsp=0, reason code:0.
md_get_status: /dev/md1 : status=0, progress=100.000000.
Blk_Dev_Get_Mount_Point: device "/dev/mapper/cachedev1" found, and mount point is "/share/CACHEDEV1_DATA".
Blk_Dev_Get_Mount_Point: device "/dev/mapper/cachedev1" found, and mount point is "/share/CACHEDEV1_DATA".
Blk_Dev_Get_Mount_Point: device "/dev/mapper/cachedev1" found, and mount point is "/share/CACHEDEV1_DATA".
Blk_Dev_Get_Mount_Point: device "/dev/mapper/cachedev1" found, and mount point is "/share/CACHEDEV1_DATA".

I know that those log files are in a RAM DISK but... probably all of these strings mean something.
I can't believe that it is impossible to have clean logs.

runningnas
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by runningnas » Mon Feb 06, 2017 11:55 pm

Add me to the list of broken HDD suspend. It's broken since the 20161021 release and although reported via Helpdesk hasn't been fixed since.
I did run the blkdevmonitor script, but the output wasn't very meaningful to me, as the access listed there seemed to belong to some
software from QNAP itself. At least it didn't point to any well known application(s) that I would recognize.

Anonymous_
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by Anonymous_ » Tue Feb 07, 2017 9:18 pm

runningnas wrote:Add me to the list of broken HDD suspend. It's broken since the 20161021 release and although reported via Helpdesk hasn't been fixed since.
I did run the blkdevmonitor script, but the output wasn't very meaningful to me, as the access listed there seemed to belong to some
software from QNAP itself. At least it didn't point to any well known application(s) that I would recognize.

Not true. It was actually fixed in 4.2.2 build 20161214 (confirmed - fixed for me and others as well). But they (apparently) broke it in the latest (4.2.3 build 20170121) firmware again.

So if you want to have this fixed for sure, use 4.2.2 build 20161214.

runningnas
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by runningnas » Wed Feb 08, 2017 8:28 pm

Anonymous_ wrote:Not true. It was actually fixed in 4.2.2 build 20161214 (confirmed - fixed for me and others as well). But they (apparently) broke it in the latest (4.2.3 build 20170121) firmware again.

So if you want to have this fixed for sure, use 4.2.2 build 20161214.


It may have fixed it for some users, but for my model, at least for me, it didn't. I tried every firmware since it was broken and none of them restored the old behaviour.

rmmeli
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by rmmeli » Wed Feb 08, 2017 8:34 pm

runningnas wrote:
Anonymous_ wrote:Not true. It was actually fixed in 4.2.2 build 20161214 (confirmed - fixed for me and others as well). But they (apparently) broke it in the latest (4.2.3 build 20170121) firmware again.

So if you want to have this fixed for sure, use 4.2.2 build 20161214.


It may have fixed it for some users, but for my model, at least for me, it didn't. I tried every firmware since it was broken and none of them restored the old behaviour.


Same for me. I tried every firmware version since it was broken and none of them worked.

didbox
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by didbox » Wed Feb 08, 2017 8:58 pm

I'm running release 4.2.3 Build 20170121. For me, desactivation of QCenter solves the problem.

iMactouch
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Re: Hard Disks do not spin down - QTS 4.2.2 Build 20161102

Post by iMactouch » Thu Feb 09, 2017 5:45 pm

Gusto wrote:Why must hard disks spin down?


Because the TS-453A will consume 50W with four WD RED 4TB and "only" 20W when they are in sleep mode. The 20W ist still too much but better than 50W.

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