2 questions about hard drive operation on TS-209 Pro

Discussion about hard drive spin down (standby) feature of NAS.
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bartley
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Joined: Thu Oct 11, 2007 12:27 am

2 questions about hard drive operation on TS-209 Pro

Post by bartley » Fri Oct 12, 2007 2:06 am

Hi,

Two questions about the hard drive operation on my TS-209 Pro:

1) Every 5 seconds the hard drive light flashes and makes a slight sound (as if it is accessing the drive). The only thing I am currently using the drive for is that I have mapped a network drive onto it. See all my specs below. Is this normal? Note: the status LED is blinking red because I only have 1 drive installed. Should I have configured differently?



2) What are the negative implications if the hard drive does not go to standby as promised by Qnap? In other words will this affect the useful life of the system? Aren't most modern disks designed to operate continuously?


Thanks for the help!

Details:

TS-209 Pro
Firmware 1.1.2 Build 1009T
Windows XP Pro
1 HD
Hitachi Deskstar 7K1000 1TB SATA
Since only 1 drive, operating in RAID degraded mode
Services running: Microsoft networking
Services not running: (Web, Multimedia, FTP, Download, NFS, DDNS, MySQL all disabled)
External device: Printer setup, but not currently connected via USB
Connection speed: 100 Mbps, MTU: 1500 Bytes

fuzzy
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Posts: 11
Joined: Thu Sep 13, 2007 5:24 am

Post by fuzzy » Fri Oct 12, 2007 7:29 am

Hi,

same thing here with 2 discs in RAID-1: every about 5 secs a process seems to access the discs, even when disconnected from LAN and restarted. Never goes into standby.

1. Model name - TS-209pro
2. Firmware version - Version 1.1.2 Build 1009T
3. Operation System (OS) - XP Pro
4. OS Language - German
5. Number of HDDs - 2
6. HDD model - 2 x WD5000ABYS-01TNA12.0
7. HDD capacity - 500GB
8. RAID configuration - Raid1
9. Services enabled - Microsoft networking (everything else disabled)
10. External devices - none
11. Network bandwidth/ MTU - 100 Mbps, MTU: 1500 Bytes

Any help appreciated. Thanks.

bartley
Starting out
Posts: 28
Joined: Thu Oct 11, 2007 12:27 am

Post by bartley » Fri Oct 12, 2007 12:08 pm

Well, it's nice to hear I'm not alone!!

In fact, even with the network cable unplugged, my TS-209 flashes the hard drive LED and makes a sound like it is accessing the drive every 5 seconds.

It certainly doesn't go to standby -- even though I set the standby time to 5 minutes.

Any recommendations?

Thank you!

Details
TS-209 Pro
Firmware 1.1.2 Build 1009T
Windows XP Pro
1 HD
OS language: English
Hitachi Deskstar 7K1000 1TB SATA
Since only 1 drive, operating in RAID degraded mode
Services running: Microsoft networking
Services not running: (Web, Multimedia, FTP, Download, NFS, DDNS, MySQL all disabled)
External device: Printer setup, but not currently connected via USB
Connection speed: 100 Mbps, MTU: 1500 Bytes

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Epstein
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Posts: 294
Joined: Mon Sep 03, 2007 1:43 am
Location: Copenhagen, Denmark

Post by Epstein » Fri Oct 12, 2007 1:27 pm

First of make sure you don't have twonky set to automatic rescan. Personally that's the only thing I've had problems with... Can you all just test it an extra time to be sure...

fuzzy
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Posts: 11
Joined: Thu Sep 13, 2007 5:24 am

Post by fuzzy » Fri Oct 12, 2007 6:07 pm

Epstein wrote:First of make sure you don't have twonky set to automatic rescan. ...


Thanks for that hint, but twonky service is disabled. Here is the current process list. Maybe someone from Qnap can look into this issue.

Code: Select all

  PID  Uid     VmSize Stat Command
    1 admin       540 S   init
    2 admin           SWN [ksoftirqd/0]
    3 admin           SW< [events/0]
    4 admin           SW< [khelper]
    5 admin           SW< [kthread]
   11 admin           SW< [kblockd/0]
   14 admin           SW  [khubd]
   51 admin           SW  [pdflush]
   52 admin           SW  [pdflush]
   54 admin           SW< [aio/0]
  184 admin           SW  [scsi_eh_0]
  185 admin           SW  [scsi_eh_1]
   53 admin           SW  [kswapd0]
   56 admin           SW  [cifsoplockd]
  206 admin           SW  [mtdblockd]
  307 admin           SW  [md9_raid1]
  348 admin           SW  [md13_raid1]
  404 admin       624 S   /sbin/daemon_mgr
  468 admin           SW  [kjournald]
  494 admin           SW  [md5_raid1]
  552 admin           SW  [md0_raid1]
  557 admin           SW  [kjournald]
  560 admin       712 S   /sbin/hotswap
  564 admin       920 S   /sbin/hd_util
  575 admin       920 S   /sbin/hd_util
  576 admin       920 S   /sbin/hd_util
  611 admin       920 S   /sbin/hd_util
  685 admin      1260 S   /usr/local/sbin/thttpd -p 8080 -nor -nos -u admin -d
  692 admin      1052 S   /usr/local/sbin/Qthttpd -p 80 -nor -nos -u admin -d /
  706 admin      2852 S   /usr/local/samba/sbin/smbd -l /var/log -D -s /etc/con
  707 admin      2852 S   /usr/local/samba/sbin/smbd -l /var/log -D -s /etc/con
  710 admin      2212 S   /usr/local/samba/sbin/nmbd -l /var/log -D -s /etc/con
  726 guest       772 S   /sbin/ImRd -d
  736 admin       640 S   /usr/sbin/crond -l 9
  759 admin       656 S   /usr/sbin/ntpdated
  763 admin      1504 S   /usr/sbin/stunnel /etc/stunnel/stunnel.conf
  776 admin       596 S   /sbin/recycled
  820 admin       408 S   /bin/utelnetd -p 13131
  838 admin      1032 S   /sbin/bcclient
  839 admin      1032 S   /sbin/bcclient
  840 admin      1032 S   /sbin/bcclient
  853 admin      1032 S   /sbin/bcclient
  871 admin       784 S   /sbin/picd
  877 admin       724 S   /sbin/gpiod
  887 admin       892 S   /usr/bin/rsync --daemon
  955 admin       504 S   /sbin/getty 115200 ttyS0
  966 admin      1264 S   -sh
  976 admin       628 R   ps

goos
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Joined: Mon Sep 10, 2007 6:25 pm

HDD's don't spin down anymore

Post by goos » Fri Oct 12, 2007 6:58 pm

I have exactly the same problem as described above as well.
The issue started after I upgraded to the newest firmware release yesterday (TS-209)
Didn't change any system setting....twonky was and is off.

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QNAPIvan
Experience counts
Posts: 1021
Joined: Mon Jul 02, 2007 4:03 pm

Post by QNAPIvan » Fri Oct 12, 2007 9:29 pm

We found the issue in TS-209's 1.1.2 1009 version, and now are arranging a quick fix for it.

Cheers,
________________________________________
Product Marketing Director
USA Online Support: http://www.qnap.com/i/useng/before_buy/con_show.php?op=showone&cid=2
Support email: q_supportus@qnap.com
USA Technical Support: +1 909 595 2782

fuzzy
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Joined: Thu Sep 13, 2007 5:24 am

Post by fuzzy » Fri Oct 12, 2007 11:37 pm

QNAPIvan wrote:We found the issue in TS-209's 1.1.2 1009 version, and now are arranging a quick fix for it.

This is good news. Thanks for the quick response!

goos
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Joined: Mon Sep 10, 2007 6:25 pm

Post by goos » Sat Oct 13, 2007 2:28 am

Great!
I assume you'll be publishing a new version of the firmware quickly,
thanks.

kluris
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Posts: 57
Joined: Mon Oct 08, 2007 6:48 pm

Post by kluris » Sun Oct 14, 2007 12:36 am

Is this harmful to the hard drives that they are being in work constantly, and that they are accesed every 5 seconds?

is it better to use the TS-209 until a new firmware is available?
TS-209
2 Samsung HD501LJ in RAID1
Windows Vista
3.3.0 (0924T)

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QNAPIvan
Experience counts
Posts: 1021
Joined: Mon Jul 02, 2007 4:03 pm

Post by QNAPIvan » Sun Oct 14, 2007 2:24 am

It is related to the "smart fan" (detection, a kind of service to keep the system running) to cause the side effect.
It is not harmful to your HDD, please don't worry about it.

We are working on the fix and will have more test here.

Cheers,
________________________________________
Product Marketing Director
USA Online Support: http://www.qnap.com/i/useng/before_buy/con_show.php?op=showone&cid=2
Support email: q_supportus@qnap.com
USA Technical Support: +1 909 595 2782

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